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Review our accepted payment methods, billing process, refund terms, and return requirements before placing your order.

Review payment terms
01 Accepted cards

Visa & Mastercard

Pay securely using an eligible Visa or Mastercard credit or debit card.

02 Return period

30 days

Eligible products may be returned within 30 days of receiving your delivery.

03 Customer support

Within 24 hours

Our customer service team aims to respond to return inquiries within 24 hours.

01 Payment

Accepted payment methods

We accept Visa and Mastercard. Payment can only be made using an eligible credit or debit card.

Payment is deducted from your account when your order is placed. You will not be charged an amount exceeding the total approved during checkout.

VISA Mastercard
Please confirm that your billing information matches the information held by your card provider to help avoid payment delays.
02 Authorization

Payment authorization

When you submit an order, your card provider may be asked to authorize the full purchase amount. Your order is subject to successful payment authorization.

If authorization is declined, please verify your card details or contact your bank before trying again. We do not control payment decisions made by your card issuer.

03 Refunds

30-day refund policy

We provide a 30-day return and refund period beginning on the day you receive your purchased goods.

To qualify for a refund, the returned product must meet the applicable return requirements and be sent back within the stated return period.

Refund eligibility
  • The return must be requested within 30 days of delivery.
  • The product must be in the condition in which it was received.
  • The product should include its original packaging.
  • Health and hygiene restrictions may apply to sealed products.
04 Returns

Requesting a return

If you wish to return one or more purchased products, please contact our customer service team before sending the products back.

Telephone (771) 243-2934 Email support@trycorvelle.com

We aim to respond within 24 hours and will provide the appropriate return instructions.

05 Exceptions

Health and hygiene returns

For sealed goods that are not suitable for return due to health protection or hygiene reasons, the right to cancel or return the product may cease once the seal has been broken after delivery.

Please inspect sealed products before opening them if you believe you may need to request a return.